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The primary objective of warranty management is to improve customer satisfaction and develop loyalty to IVECO products. Good customer relationships are an essential part of any sales business, and the type of service provided before and after the sale establishes the cycle that the dealer-to-customer relationship undertakes. Therefore, the pre-delivery inspection for the new vehicles, coupled with the constant attention to satisfactory operation of the vehicle after delivery, enhances the reputation of the dealership's service as well as stimulating future sales. Since IVECO offers its customers, vehicles manufactured according to international specifications and standards that are subject to many performance tests and laboratory and field testing in order to ensure the sustainability and benefit of this vehicle, the methods of its use and operating conditions are among the most important criteria for achieving such a guarantee.